Client Challenge

Client was having issues meeting SLAs with a large client due to missing pickups within schedule time frames, as well as struggling to gain proper visibility of extremely high value assets. All sites from which assets were being recovered were highly secured military facilities, with assets ranging from small laptops to large servers, printers and networking equipment. Client originally used an asset based provider thinking they would have better controls, only to find that they struggled to manage their own four walls properly and the amount of failures we’re putting the entire business in jeopardy.


Major Solution Points

  • Advanced Warehouses were set up for each location where recoveries would deploy equipment that would be held for consolidation to reduce total amount of shipments and risk of assets being lost in transit, as well as on-site quality checks and advanced disposition.
  • Pegasus Academy was deployed and a customized training program developed that required all drivers/dispatchers/material handlers to be “Pegasus Certified” before being allowed to handle any product in support of our client.
  • A Chain of Custody program was developed to ensure serial and asset tag detail was properly signed off by a Pegasus Certified individual at the facility prior to departure.
  • Inventory was loaded into our secure WMS for real-time visiblity at each advanced warehouse.

Key Results/Facts

  • 98.9% on-time recovery with 100% accurate reporting and tracking of all assets.
  • 100% on-time delivery of all assets post recovery.
  • .06% damage/claim ratio.

The Real Win

After analyzing and working through the challenges with the Solution Design Team, PLG implemented significant changes that resulted in a 3-year contract renewal for our client. This is a great example of how PLG works with our clients to solve fundamental business challenges. In this case, the difference in performance resulted in what our client called “one of our easiest contract-renewal negotiations in recent memory!”

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