Client was having issues meeting SLAs with a large client due to missing pickups within schedule time frames, as well as struggling to gain proper visibility of extremely high value assets. All sites from which assets were being recovered were highly secured military facilities, with assets ranging from small laptops to large servers, printers and networking equipment. Client originally used an asset based provider thinking they would have better controls, only to find that they struggled to manage their own four walls properly and the amount of failures we’re putting the entire business in jeopardy.
Major Solution Points
The Real Win
After analyzing and working through the challenges with the Solution Design Team, PLG implemented significant changes that resulted in a 3-year contract renewal for our client. This is a great example of how PLG works with our clients to solve fundamental business challenges. In this case, the difference in performance resulted in what our client called “one of our easiest contract-renewal negotiations in recent memory!”