PDF DocumentClaims General Guidelines
Pegasus is committed to providing our customers with excellent customer service and assurance that all shipments arrive safely and without shortage. If such an event does occur, the following procedures have been put in place to expedite the claims process and secure timely resolution.
PDF Document Claims 101
Frequently Asked Questions (FAQ) about the claims process.
PDF DocumentPackaging 101
Frequently Asked Questions (FAQ) about the packaging process and how it relates to claims.
 Online FormNotice of Intent to File Claim
Form to notify Pegasus of your intent to file a claim for loss or damage.  This form must be submitted within 48 hours of delivery for shipments with damage.
Online FormCustomer Claim Form
All shipments move on a Pegasus waybill. This document is our general terms and conditions.

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