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Confidence in the Climate of Change

Pegasus Logistics Group Case Studies

Estimated reading time: 3 minutes

“The only difference that our customers saw between the first company that we partnered with in Dallas and Pegasus was that it was now on time in perfect quality.”

Chris Shanks, Senior Vice President and General Manager of Ford Meter Box

Client Challenge

Ford Meter Box’s customers rely on products arriving to them quickly. In most cases, these customers have a project planned that requires the product being delivered to them on time. Sometimes, these customers may even have emergencies and need the product immediately. A partner that meets and exceeds the needs of customers during both routine and unexpected circumstances is vital for their company.

Prior to partnering with our team at Pegasus, Ford Meter Box was working with another logistics provider that could not meet their expectations. They needed to make a change but finding the right logistics provider is a large task that can take a long time.

Ford Meter Box was looking for a partner that would take the time to understand their processes and procedures. They wanted to be confident that their customers were going to get the product they needed, when they expected it, and in a way they deserved.

A Culture of Customer Service and Care

It’s key for Ford Meter Box that when one of their products leave a partner’s warehouse, it looks like it left from Wabash, Indiana, the location of the Ford Meter Box’s headquarters. We created a customized warehouse solution for their team: we helped them start running a Distribution Center (DC) out of our Coppell, Texas, warehouse that now serves as their central DC location. This solution has resulted in us being recognized as their top-performing warehouse in inventory accuracy and on-time pick pack and shipping. And even though it comes from a different warehouse, customers can’t tell the difference between products shipped from this new warehouse and those shipped from their headquarters.

Ford Meter Box prides themselves on being a company that cares for people—both their employees and their customers. They were looking for a partner that had a similar company culture to them that values their team members so that, in turn, their employees will value their customers. Their team can attest that our culture is similar to theirs and that our people truly care about those we work with, from the sales team to management to those working in the distribution center.

The Success Story

Ford Meter Box said that when they met our team, they felt comfortable from the very beginning. We created a custom transition plan that allowed them to move from their existing provider’s warehouse to our distribution and fulfillment center. We moved thirteen truckloads of products and hundreds of SKUs, but despite this volume, we were still shipping to their customers within a matter of weeks.

Senior Vice President and General Manager Chris Shanks of Ford Meter Box said, “The team at Pegasus feels like a part of our team. I would say that the relationship with Pegasus today is as strong as it’s ever been. The reason that is, is because their performance is excellent.

Distribution & Fulfillment Services

To request a consultation session with our logistics experts, contact us to find out how Pegasus Logistics can help. 469-671-0300.