Picking a Logistics Partner for your Medical Equipment

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The United States is the largest medical device market in the world and the final mile delivery of high-value medical equipment is the #1 challenge in transporting these products to hospitals and medical offices. Your installers are set up and your project managers have dedicated weeks of time coordinating the move. Then, your medical equipment doesn’t show up on time or it arrives damaged to your customer. 

In the medical device industry, this can all lead to extra headaches, extra costs, and extra damage to your brand’s reputation, especially when these failures continue to happen. Finding the right logistics partner in today’s world of complex supply chains is key to your success and your sanity.

4 Keys on How to Choose a Supply Chain Partner

When you partner with the right logistics provider, they help to improve your efficiency, mitigate the risk that can be found all along your supply chain, and truly drive productivity as well as profitability. Consider the following suggestions as you begin to define your needs and how they need to be met:

  1. Identify Challenges and Map Them to Your Goals

    By doing this, you are trying to find gaps, where certain supply chain challenges are impeding your ability to achieve your business goals: on-point delivery times, protecting profit margins, and much-needed capital. This snapshot is helpful in knowing what services you need most from a partner.

  2. Pull in Team Members from Different Departments

    Getting feedback from members outside of your own department is crucial to understanding where every problem resides. Inquire what is top of mind for members of customer service, distribution, and the C-suite, to name a few.

  3. Always Ask to See a Supply Chain Partner’s Customer Portfolio

    When selecting a logistics partner to transport your expensive medical equipment, it’s imperative they have a proven track record of transporting high-value products and managing white glove deliveries. Do your due diligence and ask your prospective partner if they have experience in your industry.

  4. Get the Details on True Cost of Service

    There are various levels of service and support a logistics partner can provide depending on your business needs. A good detail to get more information on is how scalable the partnership is to suit any changes to business growth.

Before partnering with a third-party logistics (3PL) provider, ensure the solution they are providing you is in line with your business goals and objectives. You’ll be rewarded with peace of mind that they are handling the challenges that used to hold your business back.


At Pegasus Logistics Group, we understand these challenges and know there is no room for failure. Whether you are shipping MRI machines, diagnostic imaging equipment, or dialysis machines, we collaborate with you and your team to develop a strategy to bring your products to market quickly, efficiently, and cost-effectively. We develop customized, quality-driven solutions that maximize supply chain visibility, and help you stay compliant in a constantly changing regulatory environment.

For more information on our White Glove delivery services and experience serving some of the world’s largest medical device brands, fill out the Contact Us Form below. Our medical device specialists work around the clock to prevent damages and delays and would love to connect with you to learn about your business needs.