Client Challenge

A long-time client of Pegasus was tasked with a major rollout by their largest client, totaling over 6,000 stores that needed to receive their new equipment by a specific deadline. The client’s marketing team had millions invested in TV/Radio ads, print material, major event sponsoring, etc. As a result, the completion deadline was non-negotiable. The timeline given to execute was said to be borderline “physically impossible” with a six-week deadline. Failure to execute and meet the deadline given would come with major consequences, including lost market share, reduction in future business, as well as possible chargebacks for failed SLAs. Bottom line: failure was not an option.

Major Solution Points

  • Pegasus bolstered its support to ensure as the product was moving off the production line it was being routed on the road same day, to ensure on-time delivery.
  • Pegasus helped develop a simplified pricing structure so that all franchisees working with our client’s customer could easily see the cost of transportation. Taking it a step further, Pegasus also created a web tool that allowed individuals at the store level to see this pricing and place their orders for the new equipment depending on their specific store’s layout.

The Real Win

Our client was awarded the very prestigious “Supplier of the Year” award for a 4th time at our client’s customer supplier appreciation event, with their success on the management of this specific rollout being the major driver for the award. By collaborating with Pegasus and allowing us to act as a true partner on the logistics side of the business, they could really focus on meeting production deadlines, which is touted as one of the main reasons they were able to meet the “impossible” deadline and exceed their client’s expectations. The award cemented our client as the “go to” supplier, which has resulted in greater market share, increased business, and new opportunities they might not have received otherwise.

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