What’s the toughest question you’ve received in your work-life recently? The most perplexing questions are often the most straightforward. Imagine someone asks you a basic, but poignant question, “What do you want?” “Well? What do I want?” “What did I want?” “What am I trying to accomplish?” These are tough questions when you stop for a moment and think about …

Living and understanding our core values is critical to maintaining strong company culture. Looking at tomorrow today is as relevant as it was over 20 years ago when Ken aligned to our core values. In order to deliver opportunities to all stakeholders, we must be always looking ahead to secure prosperity for the long haul. I’ll touch below on a …

Fanatical and Passionate about customer satisfaction is clearly one of my favorite core values.  Maybe it’s the sales slant in me, but it’s difficult to argue that taking care of our customers is not mission-critical to our success. A great passion to serve fuels our growth, which helps support many of the great things we invest in.  Being obsessive and …

How much do you spend each year on sending empty boxes to your customers? If you don’t control the size and shape of your outgoing packages, you may be spending more than you think. Package dimensions play both a direct and indirect role in the total cost of shipping, so if you have a lot of empty space inside your packages, …